Privacy Policy

Welcome to Pro ERP Solution (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.proerpsolution.com and use our ERP software services.

By accessing or using our website and services, you consent to the data practices described in this policy.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

a) Personal Information You Provide We collect personal information that you voluntarily provide to us when you register on the website, request a demo, or contact support. This may include:

  • Name and Job Title
  • Company Name
  • Email Address
  • Phone Number
  • Industry Type and Business Requirements

b) Information Automatically Collected When you visit our website, our servers automatically record information, including:

  • Log Data: IP address, browser type, operating system, and the pages you visit.
  • Usage Data: Time spent on pages, clickstream data, and other diagnostic data.

c) Client Business Data (ERP Data) If you are a user of our ERP software, you may upload or input your own business data (e.g., your inventory, employee details, financial records) into our system (“Client Data”).

  • Ownership: You retain full ownership of your Client Data.
  • Processing: We process this data solely for the purpose of providing the ERP service to you (e.g., generating reports, storing backups) and do not use it for our own marketing purposes.

How We Use Your Information

We use the information we collect for the following business purposes:

  • To Provide and Maintain our Service: Including scheduling demos, setting up your ERP configuration, and managing your account.
  • To Improve Our Software: Analyzing usage patterns to identify bugs and develop new features.
  • To Communicate with You: Sending you administrative information, invoices, technical notices, updates, and security alerts.
  • Customer Support: Responding to your comments, questions, and support tickets.
  • Marketing (With Consent): Sending you newsletters or information about new modules or features that may be relevant to your industry. You can opt-out at any time.

Data Security

Security is at the core of our business. We implement industry-standard security measures to protect your personal information and Client Data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption for data transmission.
  • Secure server infrastructure with firewalls.
  • Restricted access controls (only authorized personnel can access sensitive data).
  • Regular data backups.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal identification information or Client Data to third parties.

We may share generic aggregated demographic information (not linked to any personal identification) regarding visitors and users with our business partners and advertisers.

We may disclose your information to:

  • Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., cloud hosting providers, email services), provided they agree to keep this information confidential.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your personal data.
  • The right to opt-out of marketing communications.

To exercise these rights, please contact us at the email provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Pro ERP Solution